FAQ

What are my payment options?

You can pay using any major credit card such as Visa, MasterCard, American Express and Discover. All payments are securely processed with Stripe.
You can even pay with bitcoin if you'd like. Just shoot through an email to sort it out.

Where to, and how, do you ship your goods?

Que Terror ships to almost anywhere in the world using Australia Post standard airmail. No tracking options are available unfortunately!
Que Terror is based in Sydney, Australia, so if you live within Australia you can expect your goods a few day after they are shipped. For international orders it may take up to 3-4 weeks for goods to arrive from the time they are shipped. I'll make sure it's worth the wait!

How much is shipping?

Shipping costs vary based on what you order and where you are located.
To check the shipping cost applicable to your order just add some goods to your shopping cart, proceed to checkout, select your country and then hit "update total"

How secure is this store?

Que Terror uses Stripe to process all credit card payments. Stripe is highly secure and all your information is safely encrypted during the whole process. Que Teror doesn't store any of your credit card details locally. To learn more about how Stripe protects you, look here.

What's the returns policy around here?

Undamaged and clean items can be returned only if I sent you the wrong thing or something damaged. In such cases I can offer a replacement or refund. I'd also refund you the cost of returning the items.
I gernally can't accept returns for any other reason right now! Sorry!

How do I take care of my tee/hoodie/tank ?

Que Terror recommends,

Got a question that's not covered here?

Get in touch via email over here